Frequently Asked Questions
Everything you need to know about bringing the helpful home to your doorstep.
What is the standard shipping time for Nest and Home devices?
Orders typically ship within 1-2 business days. Standard delivery usually takes 3-5 business days depending on your location within the continental United States.
Can I return a smart home product if I change my mind?
Yes, you can return most items purchased from the Google Store within 15 calendar days after the day you receive them. For Nest thermostats, the return window is extended to 30 days.
Do Google Home products come with a manufacturer warranty?
All new hardware products carry a limited one-year warranty that covers defects in materials and workmanship under normal use.
Are professional installation services available for my devices?
We partner with OnTech to provide professional installation for products like the Nest Learning Thermostat, Nest Doorbell, and Nest Cam for an additional fee.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as Google Pay and financing options through Google Store Financing.
How do I track my order status?
Once your order ships, you will receive an email with a tracking number. You can also view your order history and real-time status by logging into your Google Store account.